Refund policy

Last updated: 24 June 2026

This Refund and Cancellation Policy explains your rights to cancel an order, return a product and receive a refund when you purchase from Jacqueline Dean trading as Magic in my Marks (“we”, “us”, “our”) through magicinmymarks.co.za. It forms part of our Terms and Conditions and is consistent with the Consumer Protection Act 68 of 2008 (the “CPA”) and the Electronic Communications and Transactions Act 25 of 2002 (the “ECT Act”). Nothing in this Policy limits your statutory rights.

1. 7-day cooling-off period (online purchases)

Because you purchase from us online, section 44 of the ECT Act gives you the right to cancel your purchase within 7 (seven) days after the date you receive the Book, without giving a reason and without penalty.

•    To exercise this right, email us at magicinmymarks@gmail.com within the 7-day period, quoting your order number.

•    You must return the Book to us in its original condition and packaging. You are responsible for the direct cost of returning the goods.

•    We will refund the full purchase price, and the original delivery charge where applicable, within 30 days of cancellation, using your original payment method via PayFast.

The cooling-off right does not apply to certain goods listed in the ECT Act, such as goods made to your specifications or personalised items. The standard Book is not excluded and so qualifies.

2. Cancelling a pre-order before dispatch or collection

The Book is sold on a pre-order basis. You may cancel your pre-order at any time before it is dispatched to you or collected by you, for any reason, by emailing magicinmymarks@gmail.com with your order number. We will refund the full amount paid, including any delivery charge, using your original payment method, ordinarily within 30 days.

3. Faulty, damaged, incorrect or not-as-described items

Under sections 55 and 56 of the CPA, you are entitled to receive goods that are of good quality, in good condition and free of defects.

•    If, within 6 (six) months of receiving the Book, it is found to be defective, damaged or not as described, you may return it and choose a repair, replacement or full refund, at no charge to you.

•    If you receive an incorrect item, we will arrange to collect it and send the correct item, or refund you in full, at no charge to you.

Please notify us at magicinmymarks@gmail.com as soon as you become aware of the problem, quoting your order number and, where possible, attaching a photograph of the defect or damage.

4. Launch event cancellation or postponement

If we cancel or postpone a launch event at which you were due to collect your pre-ordered Book, you may choose to:

•    collect at the rescheduled event;

•    have the Book delivered to you, with standard delivery at our cost; or

•    receive a full refund.

We will notify you promptly of any change to a launch event and of the options available to you.

5. How refunds are processed

•    All refunds are made to your original payment method through PayFast. We do not issue cash refunds.

•    Cooling-off refunds are made within 30 days of cancellation. Other approved refunds are processed within 7 (seven) business days of approval.

•    The time for funds to reflect in your account thereafter depends on your bank.

6. Costs of returning goods

•    For cooling-off cancellations (section 1), you bear the direct cost of returning the Book.

•    Where the return is due to our error, a defect, damage or an incorrect item (section 3), we bear all return and re-delivery costs.

7. Change of mind after the cooling-off period

Outside the rights described above, we are not obliged to provide a refund or exchange simply because you have changed your mind after the 7-day cooling-off period has passed and the Book is not defective. This does not affect your statutory rights under the CPA or the ECT Act. We may decline a cooling-off refund where the Book is returned damaged through no fault of ours, or is not in a resaleable condition, to the extent permitted by law.

8. How to contact us

Email: magicinmymarks@gmail.com

Please include your order number in all correspondence.